Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@tkrn.us.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@tkrn.us.
The return shipping label cost will be deducted from the total refund amount. The remaining balance will then be refunded to the customer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@tkrn.us.
At TKRN, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, refunds, and exchanges.
Return Window and Eligibility
Returns are accepted within 30 days of delivery, provided the following conditions are met:
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Items must be in new condition only.
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Items must be returned in their original packaging with all included materials.
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Customers must contact us at info@tkrn.us before sending back any item to receive proper return authorization.
Damaged or Defective Items
If your order arrives defective or damaged, please notify us within 48 hours of delivery with the following details:
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Your order number
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Clear photographs of the item and packaging
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A brief description of the issue
Based on the situation, we will arrange a replacement, exchange, store credit, or full refund.
Refund Process
Once we receive and inspect your return, you will be notified via email about the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original method of payment within 7 days.
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A confirmation email will be sent once the refund has been issued.
Late or Missing Refunds
If you have not received your refund:
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Recheck your bank or payment account
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Contact your bank or credit card provider, as processing times may vary
Non-Returnable Items
We do not accept returns under the following conditions:
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Items not in new condition
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Returns requested after 30 days of delivery
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Items sent back without prior authorization
Exchanges
We gladly accept exchanges within 30 days of delivery. Please ensure the item is in new condition and contact us at info@tkrn.us to arrange your exchange.
Return Address
TKRN
7761 Highlands Cir
Margate, FL 33063
United States
Method & Fees
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Return method: By mail
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Restocking Fee: None
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Return Cost: Customer Responsible for Shipping
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Refund period: 7 working days
Cancellation Policy
You may cancel your order within 2 hours of purchase, provided the order has not been processed or shipped.
Contact Us
Store Name: TKRN
Business EIN 81-1830504
Address: 7761 Highlands Cir Margate FL 33063, United States
Email: info@TKRN.us
Phone: +1 954-637-3388
Customer Support 9 am to 6 pm. Monday to Friday
Time Zone: (GMT-5:00) Eastern Standard Time (New York)
